Major Trends in Digital Banking

Banking CIO Outlook | Monday, September 21, 2020


Digital banks enable users to make deposits remotely, apply for loans quickly, and personalize money management services. Mobile banking is a convenient application that allows users to do the required processes on their smartphones.

Fremont, CA: The banking industries have transformed over the years. With the growing demand for digital banking services, financial institutions have started adopting innovative technologies like artificial intelligence (AI) and machine learning (ML) to keep up with the latest trends and have a competitive advantage.

Digital banking is the high-levels of digitalization of different banking processes from front-end to back-end. AI allows digital banks to automate various tasks related to administrative work and processing data so that workers have to stress less when handling tedious and time-consuming tasks.

Here are three important trends in digital banking:

Top 10 Digital Banking Solution Companies in Europe - 2020Platform Economy

Platform, the new business model, follows the plug-and-play principle where multiple consumers and producers can connect, communicate, and exchange value. It provides services and products from different companies with the focus to satisfy the needs of a wide range of consumers. Platforms can help institutions obtain vast volumes of data and improve their personalization efforts. By accessing this data, they can enhance the general efficiency of the financial organization.

Data Utilization

Data insights allow banks to better understand customer’s needs and preferences without restricting to just simple risk-based, demographic, and product ownership profiles. With the available data insights, banks can obtain geo-location data, psychographics and lifestyle data, purchase data and channel preferences, and social media awareness. Advanced analytics enables banks to implement data insights in identify purchase preferences and expected timing of need.


Having an effective strategic partnership is vital for any business. By creating a partnership, banks can broaden their platforms and products into new markets, interact with new customer segments, and scale.

Flexibility is an essential factor when it comes to partnership. Businesses need to partner without renegotiating their relationships to adapt to changes in the market. This will enable smooth integration with already existing products and systems.

By collaborating with each other, solution providers can provide proper integration with banks and reduce external and internal friction.

See also: Top Artificial Intelligence Solution Companies

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