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April 17, 2019

Banking CIO Outlook Weekly Brief

Newsletter for Enterprise Technology Decision Makers

Feature of the Week
Together with shifting consumer patterns and fintech firms, open banking regulatory environment encourages banks to learn to accept digital transformation for more profitable operations.
With AI, customer service is compelled to be more customer-centered and focused on individual behavior and interaction patterns.
Retail banking helps reduce deposit and operating costs to the bank. It also reduces the risks associated with large loans dependence.
Featured Vendors
A digital banking organization that empowers people to make secure transactions with ease.
Facilitate Financial Institutions with Business Intelligence and provide digital marketing solutions.
Software Development Company dedicated to streamlining business processes for the banking industry.
CIO Viewpoint
Kevin Guenthner, CIO & Chief Strategy Officer, First Interstate Bank
Our organization has more insight into our business and customers than ever, but we have barely scratched the surface.
John Itokazu, Chief Information and Operations Officer, Union Bank
We can no longer distinguish between technology and the business because they have become so harmonious.
CXO Insights
By Stacy Cox, COO & SVP, Croghan Colonial Bank
CX is a valuable measure of how well you're doing in creating the type of passionate, brand loyal customers we all love.
By Thomas P. Novak, AVP of Digital Banking, Visions Federal Credit Union
Balancing the demand for new platforms, consumer expectations, competition, and more, we must constantly assess our delivery of best-in-class digital experiences.