bankingciooutlook

Ways Technology Is Transforming The Facets Of Digital Lending Landscape

Banking CIO Outlook | Tuesday, April 26, 2022

The digital lending industry relies on massive amounts of data to improve financial delivery and customer strategies. It is critical in the design of consumer-oriented digital lending services that provide value and security.

Fremont, CA: Because of the spread of COVID-19 and rapid technological adoption, every business sector in the world has found its way to accelerated transformation, and the financial sector is no exception. The way lenders operate is changing as a result of technological advancements and changing customer expectations. Furthermore, rising internet penetration and smartphone device adoption are attracting both traditional and new-age borrowers to digital lending solutions. According to a survey, approximately 40 percent of borrowers, led by millennials, are willing to secure loans online rather than through traditional channels.

Today, technological advancements and digitization are paving the way for consumers to benefit from an optimized digital lending space. From streamlining the process to facilitating a secure architecture, the digital lending industry is being transformed.

Data Science

The digital lending industry relies on massive amounts of data to improve financial delivery and customer strategies. It is critical in the design of consumer-oriented digital lending services that provide value and security. The cutting-edge technology assists digital lenders in structuring data exchanges, standardizing and analyzing data in order to better understand the borrowers' backgrounds and make lending products more customizable for them. In a country like India, where millennials and non-metro cities are still underserved for various loan types, data science embedded in digital lending platforms is advantageous.

Artificial Intelligence (AI)

For consumers, AI combined with Machine Learning (ML) algorithms transform the core lending process. It automates redundant administrative tasks that are human-oriented and keeps the staff busy with routine tasks. Today's digital leaders are reaping the benefits of AI and ML to free up employees' time to focus on more productive tasks that foster customer relationships. For example, AI-powered chatbots handle a significant portion of customer interactions that were previously handled by humans.

Furthermore, artificial intelligence's predictive analysis optimizes the lending process by allowing lenders to focus on customer engagement and retention. Furthermore, new-age technology increases efficiency by enabling digital lenders to detect fraud at an early stage.

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