Top 4 Tips for CIOs to Thrive in the Age of Digital Banking

Banking CIO Outlook | Friday, August 30, 2019

Amidst the proliferation of technology in the banking sector, CIOs are all set to unleash the efficacy of digitalization.

FREMONT, CA: While the wave of digitalization is transforming the banking practices, business leaders in the sector are discovering every opportunity that leads a successful digital transformation journey. Here are some of the tips that help fintech leaders to not only adapt to the change but also make the most out of digitalization.     

Giving Banking Services an IT makeover  

With automated procedures, AI insights, tailored experiences, fresh working models and next-generation apps, digital technology redefines the opportunities— yet worldwide sector earnings stagnate. As the amount of space disruptors increases, many banks are being asked to innovate while reducing structural expenses and enhancing returns on capital — and many traditional banks are falling behind. In the new digital multichannel environment, gaining and retaining customers requires innovation and agility.

Focusing on Customer-Centric services

CIOs across the banking globe are under severe pressure to deliver new digital services, such as customized mobile banking, safe internet payment facilities, and banking solutions that seem to read the minds of clients by predicting their requirements. They need to do this while transforming ancient IT architectures and systems into communicable, linked interfaces that can inform participation and intelligence in developing digital environments. To accomplish this, CIOs need to partner with startups in financial technology to integrate personalized skills into mainstream banking solutions and create a platform for a customer experience that allows self-service on-demand.

 Active Collaboration with Third Parties

As the significance of digital technology rises, so does the banking CIO's cooperative obligations. Banking CIOs think that the critical components for a successful digital transformation are leadership, skill filling gaps, creating a transparent approach, and understanding the advantages of' being.' This needs knowledge that goes beyond the CIO's capacity. CIOs need to deepen their relationships within their organizations to succeed in the new digital banking environment. CIOs are actively involved in the shortlisting and selecting the external partners and the development of appropriate performance criteria and approaches to measurement.

Tracking IT Trends 

As the leading IT expert of an organization, a CIO must take responsibility for tracking new information systems developments and discovering apps within an organization. CIOs are required to stay in touch with the other executives on board, to understand challenges faced at the organizational level. Otherwise, these problems may impede the subsequent implementation of a digital business strategy. The CIO then needs to inform the remainder of the corporate management to identify possibilities for creating digital value. 

To incorporate creative alternatives and advantages into mainstream banking solutions, CIOs take the initiative to work closer with startups and financial tech players. Staying informed of the changes, and making the right decision could be the key to success. 

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