bankingciooutlook

Top 4 AI Drifts Transitioning the Banking Industry

By Banking CIO Outlook | Tuesday, July 16, 2019

AI in BankingAI is entering the domain of finance to make trading algorithms extra secure, reduce fees, and personalize financial outcomes.

FREMONT, CA: From virtual assistants to chatbots, AI has been creating a significant effect on the lives of the users. It is quite evident how AI-powered technology is making inroads into everyday life through DVAs and other consumer-centric facilities. AI is also having a transformative impact on an enterprise that affects virtually bankers and customers. There are several ways how AI is already transforming the banking industry.

• Customer Service Automation

Consumers find it increasingly challenging to distinguish between a voice bot and a human consumer service representative as natural language processing technology develops. This arises from enhanced abilities on the part of voice and chatbots to settle customer issues without human interference. The benefits to banks of consumer service automation are obvious as AI could lead to notable cost reductions.

• Personalization

Banks have access to the means of consumer data, including website analytics, detailed demographics, and records of online and offline transactions. By using machine learning to integrate and analyze information from various, discrete databases to form a 360-degree consumer view, banks are better placed to personalize products and interactions based on the behavior of individual clients.

• Security   

Personalization continues far beyond marketing and product customization, into security in the banking and payment industry. A growing number of banks are using biometric data to replace or augment passwords and other forms of client verification. Biometric authentication techniques grow more sophisticated and secure; they are poised to become more commonplace

• Pattern Recognition and Fraud Prevention

The efficacy of AI to sift through extensive amounts of data and identify patterns that might dodge human observers is one of its prominent strengths. One area where this capacity is especially relevant is in fraud prevention. AI and machine learning solutions are being marshaled by many financial service providers to recognize fraud in real-time.

The fintech revolution is still in its origin, and with AI, it is transforming the conventions of banks. This presents digital entrepreneurs with a myriad of possibilities for improvement.

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