bankingciooutlook

Top 3 Intelligent Opportunities AI has Brought to the Bankers

Banking CIO Outlook | Monday, June 17, 2019

FREMONT, CA: Artificial Intelligence (AI) is changing the way of banking from security to customer services. AI instils cognitive sciences within the boundaries of the machines' functionalities, in order to achieve operations, which otherwise demand natural human intelligence. Use of this technology is becoming increasingly popular in banks and play a substantial role in FinTech companies too. These companies aid businesses with financial technology, including technological innovation of payments, and the automation of lending and borrowing.   

• Reducing Fraudulent Activities  

Use of AI allows banks and other financial services sectors to detect suspicious behaviors that could indicate fraud. Technology has both good and bad, so the fraudsters have realized what technology means. Reducing fraud leads to saving money in banking. AI helps to provide a more personalized experience for its customers

• Increasing the Quality of Customer Service

AI has a prevalent role in customer service as it creates a more personalized experience for its customers. Retail banks offer services to small businesses. With the help of AI, the ability to efficiently analyze data is easier. AI is a part of every aspect of business that is changing the way banks perceive processes.

• Effect on Smaller-scale Banking Service Providers

Analytics and data are becoming a critical competitive advantage in financial services. There are ways to approach AI for different sized companies and maximum times it includes collaborating with FinTechs and other technology providers offering solutions. Despite this thinking, smaller banks are embracing AI significantly slower than their larger counterparts.

Advances in financial technology are changing the outlook of banking at almost every level. The future of AI continues to add to the innovation and reshape financial products and services within the established banking spectrum. By leveraging AI, banks are finding a way to make data accessible across siloed platforms that can be harder for community banks if they use third party vendors as hosts.

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