Progressive Loan Origination Platform to Deliver Exceptional Client Experience in Consumer and Business Banking

Banking CIO Outlook | Tuesday, July 30, 2019

Stephen G. Sargent, Founder, President and CEO

By making customer experience the sole differentiator, financial institutions can create a significant positive impact on its business.       

FREMONT, CA: C2 Systems’ Covalent Loan Origination Platform for consumer and business banking helps Banner Bank to manage both their consumer and small business banking credit originations across their multi-state branch network. C2 offers a single streamlined solution, replacing the separate point of sale, underwriting and document preparation solutions previously used at Banner.

Covalent platform will serve as a next-generation, unified platform that incorporates customer-facing digital channels to a robust underwriting engine that allows decision and pricing automation, and post-decision management into the bank’s loan servicing system. With the fully integrated Covalent toolset, Banner can lessen the time taken for various processes.

“Delivering an exceptional client experience is always a top priority for us at Banner Bank, which is what led us to C2 Systems,” remarks Craig Sievertsen, Senior Vice President, Small Business & Consumer Lending Director, Banner Bank. "We seek partners who understand how our industry needs to evolve in order to earn our clients’ business continually—Stephen Sargent started this company for the same reasons. C2 is forward-thinking about technology while remaining nimble and responsive, which is exactly what we were looking for.” 

Dynamic changes in consumer expectations are transforming the way people interact with their bankers. Banks aiming to offer an ideal banking experience to their customers, enhance customer loyalty and satisfaction with better retention. So delivering an exceptional will always be a top priority of leading players. Understanding this vision, C2 offers opportunities for financial institutions to provide best in class customer experience its technology solutions. It is availing financial institutions a true customer-driven and self-service opportunity.

“We provide a highly flexible platform which enhances customer experience while reducing both implementation and operating cost,” says Stephen G. Sargent, Founder, President, and CEO of C2 Systems. “We empower our clients with the next generation of digital banking tools that are on par with those of the largest financial institutions in the country,” he adds.  

To continuously address the demands of customers in retail lending, business banking, and commercial lending C2 Systems is always enhancing the capability of its offerings. The company is listed in Banking CIO Outlook’s Top 10 Retail Banking Solution Providers. Its ultimate mission is to create a remarkable customer experience and ensure its clients stay relevant in the market.

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