bankingciooutlook

Major Tech Trends Shaping the Future of the Fintech Industry

Banking CIO Outlook | Tuesday, September 20, 2022

As the business transformation in the finance industry is transforming, there is a need to stay on top of the latest fintech trends to maintain a competitive edge.

FREMONT, CA: In the financial industry, the adoption of artificial intelligence was relatively slow before the pandemic outbreak. The global financial crisis after the COVID-19 pandemic finally pushed financial institutions and their partner institutions to automate the banking services and make them more customer-centric to deal with customer needs. The fintech sector and its clients generate vast amounts of data that can provide a complete picture of their client's financial data. Financial institutions are expected to partner with data aggregators to improve customer retention and customer service due to the use of big data.

Online banking

Bank closures are on the rise due to the changes in consumer habits caused by the pandemic. A digital banking system provides a better customer experience, as well as more efficient and quicker services to the customer. A transformational tool in the world of finance has finally emerged in the form of online banking. Digital banking has gone beyond just being a paperless, cashless experience it has been facilitated by a wide range of technologies that have allowed a shift from a traditional, centralized model for banking to one that is distributed and technology-based.

Aggregation of data

As data aggregators become more and more of a critical component of a financial institution's data exchange process with its customers, they will take on the responsibility of facilitating the process. Software retrieves data from multiple sources, including investments and credit cards not affiliated with the original financial institution. Fintech companies will be able to use this transparency to provide value-added services to their customers as a result of this transparency.

Voice payments

In the future, voices will provide individuals and businesses with a trusted way of performing routine banking transactions. It will be convenient for customers to receive information quickly if they have the option to speak instead of typing. The development of natural language processing, understanding, and generation will make it possible for customers to conduct banking transactions using voice in an extremely effective way that will appear as if they are speaking to a teller. 

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