bankingciooutlook

Key Benefits of Automating Retail Banking

Banking CIO Outlook | Monday, October 04, 2021

In the future years, automation will be an essential step for retail banking. AI, machine learning, and data analytics will improve the customer experience.

Fremont, CA: The Covid-19 pandemic has changed people's access to services. Everything became accessible online at a low cost and with efficiency. From booking a flight to purchasing food, it was all at our fingertips. Thus, there was an increase in client queries, which were handled through contact centers. To be on a competitive edge, the retail banking sector needs to implement automation actively. Retail banking automation will lead to more trustworthy customer relations.

Consumer banking necessitates a large amount of data transit. Using automation to collect data will reduce the amount of manual labor required. It will eliminate the tedious, repetitious encounters between employee and customer and the time wasted manually acquiring consumer information. Employees can focus on more skill-based jobs as a result of this.

Here are four benefits of automating retail banking:

  • With intelligent voice assistants working alongside live agents, client relations have improved. More loyal clients can be gained by providing better-customized services through digital channels.
  • Robotic process automation (RPA) improves the intelligence of bots. This technology can be utilized in know your customer (KYC) operations, which allows for faster customer identification, verification, and data analysis.
  • Customer encounters may be made more engaging and participatory with the help of conversational AI. This will relieve live agents of some of their responsibilities and focus on other vital tasks.
  • Rather than raising security concerns about AI, automation makes it easier and faster to detect cybersecurity breaches and threats. It analyses, predicts and provides real-time insights by skimming through pages of data in a fraction of a second.

In the future years, automation will be an essential step for retail banking. AI, machine learning, and data analytics will improve the customer experience. This reaffirms the idea that artificial intelligence and technology will enhance financial service management at lower operational expenses. This pattern will continue. Therefore, now is the moment to be pragmatic and implement a digital transformation.

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