bankingciooutlook

Fostering Better Banking Services with In-demand Mobile Banking Services

By Banking CIO Outlook | Wednesday, August 14, 2019

Mobile BankingThe world is going digital turning towards the internet, and so are banking facilities, with online mobile banking applications.

FREMONT, CA: The traditional banking industry has made way for a technology-savvy service industry. The evolution in banks can be attributed to the adoption of digital technology and advanced computing capabilities. Mobile banking services are now top-rated. The fact that there has been an explosion in the number of smartphone users has directly impacted bank business models. Customer demands for convenient and best quality services are making banking firms look for advanced solutions with applications of artificial intelligence, machine learning, automation, and many other such technologies. There are several benefits of mobile banking.

• Mobile Banking Enables Cost-Efficiency

By adopting mobile banking, banks can reduce the amount of paper used by a substantial margin. This means it can eliminate the costs of acquiring paper and the additional costs of printing as well. Online transaction facilities are ten times as cheap as ATM transactions. Thus, banks have the opportunity to make significant savings. As mobile banking is resulting in decreasing dependence of customers on physical bank branches, these facilities can be scaled down and resources going into maintaining them can be saved. Thus, numerous ways of cost-cutting come with mobile banking.

• Better ROI

Customers rate convenience and security above everything else. Mobile banking facilities prioritize both these aspects. A higher level of customer satisfaction enables banks to get an easier return on investments. Banking firms also see increased popularity among potential customers when they introduce mobile banking features.

• Enhanced Customer Engagement

Engaging customers in the best possible ways is essential for any business organization. Mobile banking facilities help banks enable better customer engagement through a customized, simple, and intuitive user interface that facilitates smooth and immersive interactions. Personalized strategies are easy to implement on online platforms as these platforms are optimized for individual user experience.

• Security Wins

Customers are always sensitive about the aspect of security. Although online mobile banking has inherent risks, these can be minimized with the right set of security solutions. Additionally, online transactions are a safer alternative when compared with other modes of the transaction as these are cashless and fitted with the most advanced authentication and verification processes.

The banking industry can benefit itself as well as its customers through mobile banking facilities. Satisfying business outcomes and customer experiences are now just one swipe away.

Weekly Brief

New Editions