Emerging Technological Trends in Retail Banking

Banking CIO Outlook | Monday, August 08, 2022

Banks and credit unions should prioritize developing and deploying new digital services, creating new business models, and shifting from a product-centric to a customer-centric culture in the future.

FREMONT, CA: AI, cloud, robotics, APIs, and cybersecurity are opening up new options for financial institutions, allowing banks, credit unions, and non-traditional providers to introduce new products and services. It helps to improve client experiences and create efficiencies that can save millions of dollars. The use of digital banking, the advent of new technologies, and a greater emphasis on innovation are all producing difficulties and opportunities in the banking business. Consumers increasingly turn to fintech solutions and huge digital platforms for vital financial services such as deposits, loans, payments, and investments, fragmenting established ties.

Better decision-making and communication

Using data, AI, and applied analytics is more crucial now than ever. Data, intelligence, and analytics are leveraged to uncover opportunities, promote innovation, fine-tune decisions, and enable contextual communications rather than just providing reports. The organization's current process is visualized using AI and sophisticated analytical tools. It empowers workers to make decisions that can enhance back-office operations, lower expenses, free up time, enhance customer service, foster loyalty, and increase revenues. More quickly than ever, this allows for flexibility and agility in unpredictable situations.

Intelligent process automation 

As financial institutions begin to see the advantages beyond increased efficiency, process automation solutions like robotic process automation (RPA) and digital process automation (DPA) will continue to rise strongly in the coming years. As process automation and virtualization translate into a chance for greater efficiencies and improved data, it helps for better decision-making. It involves managing digital loan applications more effectively, opening new accounts with customers and onboarding more quickly. 

Greater attention to cybersecurity

Cyberattacks have severe immediate financial repercussions that endanger financial institutions' reputations and their ability to do future business. Although cyberattacks have risen significantly in the early stages of the pandemic, financial institutions rushed to deploy remote working. They stepped up their efforts to revolutionize the way banks operate online. With the usage of mobile technology and online data transfer, the possibility of hacker assaults has increased, and security breaches can occur from anywhere within or outside the enterprise.

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