Banking Technologies to Address Customer Experience Needs

Banking CIO Outlook | Friday, April 19, 2019

More consumers are beginning to shop for food, buy the latest products, and complete procedures from their laptops, mobile phones, and tablets. This fundamental trend has led banks to imagine new ways to interact with their customers and simplify day-to-day banking. The customers now want to complete their daily banking transactions and remotely manage their personal finances.

BNP Paribas is Europe’s leading bank with an international reach and a presence in 74 countries worldwide. It has key positions in domestic and international financial services and corporate and institutional banking. The Group helps all its customers to realize their projects with solutions covering financing, investment, savings, and insurance coverage.

Banks face changing consumer behaviors and expectations in transactions. BNP Paribas has planned to accelerate its digital transformation and improve the operational efficiency of the group in order to meet customer expectations.

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Recently, BNP Paribas and IBM Services jointly announced that they are expanding their partnership for eight years to address these market changes. This partnership further extends the creation of BNP Paribas Partners for Innovation (BP2I), a joint venture between BNP Paribas and IBM since 2003, by both companies. This contract will allow BNP Paribas to continue to use its IBM service cloud approach. As well known, IBM is a leading company of cloud platforms and cognitive solutions.

BNP Paribas, which produced its first private cloud in 2013, is now going to integrate the IBM cloud hosted in the bank's data centers. BNP Paribas will also enhance its service, hybrid cloud capabilities by utilizing IBM solutions offered through its public cloud to help the development of new services. This agreement will also allow BNP Paribas to use IBM Hybrid Cloud solutions to increase its services by using multiple environments, such as dedicated, public and private clouds, to ensure the integration of these different environments. It will help the bank to improve integration and optimize the management of workloads between these different cloud infrastructure services.

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