Artificial Intelligence and Evolving Payment Mechanisms

Banking CIO Outlook | Wednesday, May 08, 2019

Artificial Intelligence (AI) has transformed various industries in tandem with data explosion, and big data analysis. Also, the payment arena keeps evolving rapidly, driven by emerging technologies and industry-wide digital transformation, but the potentiality of AI with advanced analytical capabilities made improvements in payment ecosystems which can be beneficial for banks, payments processors, merchants, and consumers.

The ability to pay anywhere at any time will become more ubiquitous with the use of Artificial intelligence and this is also amplifying and accelerating this reality, using the power of machines to streamline the payments at every level.

Detecting fraudulent activities

The payment industry's eternal struggle is to protect its ecosystem from financial harms such as theft and fraudulent charges. AI and machine learning are rapidly becoming valuable tools for payment firms and financial institutions to reduce fraud in all settings, but especially in securing e-commerce transactions.

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Through machine learning algorithms, payments companies can analyze data in new and innovative ways to identify fraudulent activities that are happening on customer's transactions and notifying them with alerts and messages.

Ensuring better customer service

One of the most significant areas that many of the payments companies and financial institutions must have to concentrate on is delivering better customer experience.

With the advent of AI-powered chatbots based on natural language processing technologies made potential disruption in offering customized and personalized services in a highly automated way. Deployment of chatbots will save the bank's millions of human hours by efficiently resolving the customer's queries.

Driving digital transformation

The proliferation of mobile banking apps simplified for financial services to step into digital environments like mobile payments, voice commerce, and online banking. AI's use in these mobile banking settings makes perfect sense as a driver of digital banking convenience.

As a whole, AI holds a great deal of promise for payment technology companies by being a valuable tool for providing more powerful payment products, driving consumers and merchants towards more digital trade opportunities, and, most importantly, creating a more secure ecosystem.

Check this out: Top Artificial Intelligence Companies

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