AI and ML are Revolutionizing the Banking Experiences, See how

Banking CIO Outlook | Wednesday, June 12, 2019

FREMONT, CA: While the tech revolution tends to be at the forefront of cutting-edge technology, there are indications of interest and implementation in AI and Machine Learning (ML) in banking and other economic industries.  A study conducted by Narrative Science and the National Business Research Institute discovered that 32 percent of financial services managers confirmed that AI techniques such as predictive analytics, recommendation engines, and voice recognition are already being used.  Banks are using technology to stay competitive with the rise of fintech businesses. ML, an AI sub-set, is dynamic and enables banks to depend less on human specialists, which implies staff can concentrate more on customer experience improvement.

Credit scoring based on AI can use more advanced rules than traditional procedures. It can enable a prospective borrower to be assessed quickly, accurately, at far fewer costs than conventional techniques. Besides, the use of technology eliminates bias since machines have more objectivity than individual staff. Banks can determine which candidates are higher default risks and which candidates are more creditworthy, even without a more extensive history of credit.

Banks mitigate risk by automating loan risk testing because they receive accurate reporting, not prone to human mistake. AI is doing even more to decrease banks and customers' hazards. By examining the track record of risk cases, AI can enable banks to forecast issues and take quick steps to prevent problems.  Algorithms decrease risk assessments to minutes because they can analyze vast quantities of information that beings are unable to do in a short time. Big data can also assist the risk assessment of individual portfolio owners in making better decisions.

Fraud is an aspect that plagues nearly every financial institution, but it is one that has a significant effect on AI and ML. Machine learning can detect anomalies in expenditure and warn the cardholder by evaluating expenditure patterns, place, and customer behavior, dramatically decreasing credit card fraud. The system can flag suspect conduct, either requiring extra customer data or blocking the transaction in seconds. This capacity implies that banks can capture fraud in real time rather than wait for it to occur and take measures to rectify the scenario.

One of the driving variables of adoption by AI and ML is that customers require their banks to use this technology. Having a safe, customized strategy is becoming the new normal for employees, and as banks have to depend on customer loyalty, they have to provide a new way to the bank. This technology already offers early adopters with a competitive edge and is likely to continue to do so in the future.

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