4 Key trends to Watch in the Banking Industry

Banking CIO Outlook | Tuesday, July 30, 2019

The worldwide banking sector is becoming more strategically oriented and technologically developed to meet consumer expectations while attempting to protect market share against a growing range of rivals.    

FERMONT, CA: The banking industry is starting to integrate the characteristics and procedures that once were fintech startups' domain. With a quicker rate of development, banks and credit unions have become more comfortable using information and analytics more extensively and digitalizing procedures rather than merely converting paper into PDFs. Here are some of the key trends emerging in the banking industry.

AI-Driven Predictive Banking

Continued transition to predictive banking will be one of the most exciting innovation trends. The banking industry can consolidate all inner and external information for the first time, constructing customer and member predictive profiles in real-time. With wealthy, available, and financially feasible customer information to deploy, financial organizations of all sizes can not only understand their clients but also provide future-oriented guidance. This enhanced data use will enhance the consumer experience while at the same time increasing safety and efficiency.

Payments Everywhere

One of the most vibrant fields of development in the banking industry has been and will continue to be the payments sector. Innovation will continue to come from traditional financial institutions, fintech companies, and large tech players, impacted by altering consumer expectations and driven by technological developments. As payment infrastructure continues to develop, innovation will shift the payment sector from several particular products to part of all customers do.

Expansion of Open Banking

Globally, more and more legislative bodies require banking organizations to allow clients to safely share their information with third parties to power new financial services and boost banking industry competition. Consumers have higher liberty and control over how they communicate with their financial service suppliers by making account and payment information accessible through safe application programming interfaces (APIs).

Commitment to Phygital Delivery

With the elevated price of a traditional branch network and the growing amount of transactions shifting to digital channels, digital-only banking systems are being introduced by more and more traditional financial services firms. Many banks are launching deposit-only digital banks, whereas other financial firms are now using digital platforms to provide lending, investment, and specialty services.

Financial institutions need to prioritize innovation. To promote innovations that will affect more obsolete business models ever, organizational cultures must be changed. Banks and credit unions also need to foresee consumer needs and innovate in ways that prioritize the most efficient combination of skills, procedures, and individuals.

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