3 Ways AI Proves to be a Boon To Bankers

Banking CIO Outlook | Monday, October 14, 2019

Embracement of AI by the banking industry opens doors for providing personalized and high-quality customer satisfaction, along with efficient and time-saving service delivery.  

FREMONT, CA: Advancement in technologies has revolutionized the banking industry like never before. And with the evolving market conditions, customers, too, have advanced by enriching their knowledge about the bank offerings. Banks are ready to meet customer demands by offering personalized services. And to help banks meet the customer demands and provide a pleasant experience, Artificial Intelligence (AI) is the go-to technology that will enhance the sector. AI has a powerful influence when machine learning in the banking sector can interact with humans by making decisions and encourage customers convincingly. The main aim of having AI in the banking sector is to get insight into customer preferences. AI ensures that the customers are happy with the services banks provide. Here are some ways how AI will transform user banking experience.

Use of AI in Credit Decisions

AI provides a quick and accurate assessment of a potential borrower, at economical cost, and accounts for a wider variety of factors. These factors lead to a better-informed and data-backed decision. AI provides credit scores based on sophisticated rules compared to the traditional credit scoring systems. It helps banks differentiate between high default risk applicants and those who are credit-worthy, requiring a comprehensive credit history. Digital banks and loan-issuing applications use machine learning algorithms to use alternative data to assess loan eligibility and offer personalized opportunities.

AI's Role in Risk Management

AI has a huge role to play when it comes to risk management in financial services. Enormous processing power allows massive amounts of data to be managed in a short time. Cognitive computing helps in managing both structured and unstructured data, a task that humans will take a lot of time to complete. Algorithms analyze the history of risk incidents and identify early indications of potential future concerns. AI in finance is a robust ally when it comes to analyzing real-time activities in any given environment. The accurate predictions and forecasts AI provides are based on multiple variables that are vital to business planning.

Digital Wallet: AI Changing Mobile Payments

AI has an immense impact on mobile payments, improving end-user interaction. AI takes proper measures to avoid deterring the right customers returning to abandoned carts or performing frequent, low-risk transactions. AI uses real-time attributes like geolocation and physical biometric traits to identify changes that may be fraudulent. AI is being applied to mobile payment processes to reduce customer friction, encouraging mobile sales. The invention of digital wallets has aided in increasing the level of digital money to a much greater degree. With the help of these wallets, users can purchase any item online either with a mobile phone or a computer, via cashless transactions.

Banks play a vital role in the development of the financial life of modern society. It is considered as the life force of today's world economy for its handles cash, credits, and other financial transactions. Banks help customers in tracking their expenditures over savings while motivating them to save money and earn interest for a safer future. This encouragement helps the banks provide financial support to the growth of large industries. AI is gaining popularity each day with banks implementing this technology to transform the way customers are assisted. AI technology is getting stronger and advanced, helping customers have secure banking experience.

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