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Innovation in a Community Bank?
Bankingciooutlook >> cxoinsights

Dan Armstrong, Chief Digital Officer, Customers Bank

Although web banking was launched in the mid- 1990s, and mobile banking as early as the early 2000s with WAP and application platforms like NTT DoCoMo’s i-Mode, modern customers have come to expect these tools from their bank as...

FinTech: The Changing Force Behind Digital Lending
Bankingciooutlook >> news

A few years ago, securing a business loan was arduous and painful. The applicant must have some pull with the upper management with bank officials, and even then the loan was not guaranteed. FinTech is changing the entire lending landscape....

Experience Transformation: A different way of considering the branch of the future and three technologies that will set you apart
Bankingciooutlook >> cxoinsights

Matthew Gaspari, EVP/COO, Tucson Federal Credit Union

"Analytics, Chat Bots, Artificial Intelligence, Self Service, and many others are part of a strategic discussion going on in financial institutions. Understandably, given the pace of innovation and the level of disruption, finding a...

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