Delivering User-Centered Design (UCD) Strategies
Bankingciooutlook >> cxoinsights

Raouf Carmi, Vice President, Product Management & Digital Transformation, Eagle Investment Systems

Design best practices are imperative when thinking about mobile native, mobile web or a “hybrid” solution. Which strategy is best for your organization? One of the biggest challenges financial institutions have to continuously...

Technology is Transforming the Architecture and Engineering Industry
Bankingciooutlook >> cioviewpoint

Bill Kloster, CIO, SEH

Population growth and the increasing trend of megacities require more sustainable, efficient and cost-effective infrastructure. Higher standards for sustainable living will increase consumption of renewable energy and the demand for clean water....

How IT Transformation is Enabling Nationwide's Digitization
Bankingciooutlook >> cioviewpoint

Michael Carrel, SVP-IT & CIO, Enterprise Applications, Nationwide

There is a digital revolution in progress and businesses everywhere are undergoing a transformation in response. Our business requires new capabilities from IT to serve our customers who deserve services delivered cohesively and swiftly....

CIOs Need to Know Their Business - Not Just Tech
Bankingciooutlook >> cioviewpoint

John Sadowski, EVP & CIO, Sandy Spring Bank

1. How would you describe the role of a CIO today in banks and other financial institutions? I describe the role of a banking CIO as being a business partner. What I mean is that today’s CIO has to be able to understand and talk the...

Keys to Building a Tech-Savvy Mortgage Bank
Bankingciooutlook >> cxoinsights

Rick Arvielo, CEO, New American Funding

Every industry has been transformed by technology, and the banking world is no different. Even though mortgages started out on paper applications, the industry has evolved over the years into a digital environment where nearly everything is...

Reach for Your Phone-Instead of Your Wallet
Bankingciooutlook >> cxoinsights

Dion Lisle, VP, Head of Fintech, Capgemini [EPA:CAP]

It was 2006 when I entered the mobile payments business and set my goal to migrate from wallet to phone. That’s when I was introduced to BREW (Binary Runtime Environment for Wireless). And it was the first time I thought that a mobile...

Trends Shaping Mobile Banking In 2017 And Beyond
Bankingciooutlook >> cxoinsights

Vivian Yeung, SVP, Head of Mobile, Online Banking & Digital Payments, Bank of the West

In late 2007, the first iPhone was released, bringing with it the mass adoption of a tool that would shape the way people interact with the world around them. The same progress that has seen the rise of revolutionary technologies—like...

Future-Proofing the Industry
Bankingciooutlook >> cxoinsights

Tim Lang, Senior Executive Vice President and Chief Technology Officer, MicroStrategy

How has your IT operating model changed during the last five years? MicroStrategy works side-by-side with our customers in the banking and financial industry to identify their unique pain points to better evolve our platform. Our customers...

Service First in an Ever Mobile and Sensor Driven World
Bankingciooutlook >> cxoinsights

Subu Musti, VP Mobile Solutions, Digital Payments Technology, MasterCard

Key Data and Trend As of 2014, There are more mobile devices on this planet than people (accounting for up to 1.5 mobile devices per user), and this year, for the first time, the number of sensors and other peripherals have outpaced the number...

Mobility and Mobile Payments
Bankingciooutlook >> cxoinsights

Jeremiah Lotz, VP-Digital Experience & Payments, PSCU

As a credit union, having mobile capabilities is no longer an option. Credit unions today must offer and utilize a robust mobile solution in order to be in the game. Chicken or the Egg Much is made in the media today about why Apple Pay has...

How Technology Can Help You Offer a More Frictionless Customer Experience
Bankingciooutlook >> cxoinsights

Isio Nelson, SVP of Emerging and Differentiated Services, Equifax

As retail banks compete for business in today’s fast-moving market, much of the focus has shifted to mobile banking channels and for good reason. It’s an increasingly preferred banking option—especially among the rising,...

Evolving the Digital Payments Consumer Experience
Bankingciooutlook >> cxoinsights

Karen Pascoe, SVP, Experience Design, Mastercard

We’re in the midst of a 4th Industrial Revolution as whole industries are being transformed and people are moving from the offline and disconnected world. This is the digital story of our time: everyone and everything is becoming connected....

Big Data-Are You Using it for Better Customer Service?
Bankingciooutlook >> cxoinsights

Sriram Padmanabhan, SVP, NIIT Technologies Limited

By 2020, more than six billion smartphones will be in operation worldwide, becoming more pervasive than traditional landlines. Moreover, the same source estimates that 80 percent of mobile data traffic will be from smartphones by 2020....

Importance of Technology in Banks
Bankingciooutlook >> cxoinsights

Michael Noftsger, EVP Bank Administration, Forcht Bank

Growing up in the 1970’s and 1980’s, I remember my first experiences with technology. It was a big deal when my bank provided me with an ATM card and I could take money out of my savings account via a machine. Typing class in high...

New Tools for Combating Data Breaches and Safeguarding Consumer Card Payments
Bankingciooutlook >> cxoinsights

Suzanne Galvin, SVP Product Management, Elan Financial Services

Data breaches, point-of-sale attacks, the creation of sophisticated new forms of malware and the introduction of “cybercrime-as-a-service” are now key issues affecting the security of payment card data. Managing each will require...

Pushing the Needle of Innovation in Banking
Bankingciooutlook >> cioviewpoint

Jojo Seva, CIO, NEFCU

Technology and NEFCU NEFCU is in a transformational phase where we intend to leverage existing and emerging technologies to be more strategic. For me, the essence of strategy is to create competitive advantage. Simply having a technology...

Looking Forward to the Next Big Advancement
Bankingciooutlook >> cioviewpoint

Rusty Haferkamp, CIO & EVP, Central National Bank TX

Cyber security has soared from the back office to the boardroom. Nobody wants to see the incident response team have to prove their work. I guarantee nobody wants to see their names in the media for a breach. Doesn’t it seem like we (good IT...

Ensuring Security and Thwarting Cyberattacks
Bankingciooutlook >> cioviewpoint

Ron Dinwiddie, EVP & CIO, Texas Trust Credit Union

Being in the financial industry, my biggest challenge is providing my customers the ability to do business in an efficient yet secure manner. These are often in conflict as being efficient is not always conducted in the most secure manner. This...

FIS Integrates with Avidia to Offer Cardless Transaction
Bankingciooutlook >> news

HUDSON, MA: FIS, provider of banking and payments technology, has announced its partnership with Avidia Bank, allowing bank customers to go cardless and free them from visiting ATMs for every transactions and check deposits. Using a secure...

5 Major Challenges Driving CIOs Today
Bankingciooutlook >> cxoinsights

Nicholas Lee, Global Head of Offerings, End-User Services (EUS), Fujitsu

The potential for technology to enhance the enterprise and drive business value can hardly be overstated, but deep innovation can drive complexities and make for a very demanding landscape. Before we can define a strategy and vision for the...

New Editions