How is Digital Onboarding in Banks Superior to Manual Onboarding?
Bankingciooutlook >> news

The process of customer onboarding in banks is central to improving customer experience, and by going digital, banking firms can enjoy several benefits.  FREMONT, CA: Digitalization has become the norm in banking. Banking companies have...

Robotics Process Automation (RPA) - Experiences from Today, Looking Towards Tomorrow
Bankingciooutlook >> cxoinsights

Jonathan Kidd, Head of Digital Operations & Robotics, Bank of Ireland

One of the constant threads of discussion on Robotics Process Automation (RPA) is the relationship between RPA and artificial intelligence (AI). In reality, RPA just covers a small part of the broad AI landscape. The presentation of AI as being an...

How is Technology Enhancing Lending Efficiency?
Bankingciooutlook >> news

Digitalizing lending information and workflow bolster efficiency and lower bottlenecks, driving bankers towards quality and transparency.  FERMONT, CA: The transformation of bank operations and core platforms has been palpable over the...

Digital Transformation in Financial Services for Enhanced Customer Experience
Bankingciooutlook >> news

Digital transformation is changing every industry, and banking is at the forefront of this trend to improve the customer experience. FREMONT, CA: Rapid transformations in fintech are shaking up the global banking business. Some of the most...

Technology Enhancing the Customer Experience
Bankingciooutlook >> news

Technology is remodeling the way businesses operate to intensify the development of the customer journey. FREMONT, CA: According to a report, 77 percent of financial institutions increase internal efforts to innovate, with many businesses...

Aggrandizing the power of Automation in the Banking Sector with Top 4 Tech Drives
Bankingciooutlook >> news

The transformative power of automation in the banking sector is commendable. Automation in banking will improve capacity and free workers to concentrate on higher-value projects. FREMONT, CA: The world is at a pinnacle of digital revolution and...

AR Changing Customer Experience in Banking
Bankingciooutlook >> news

Apart from quick service and accuracy, AR adoption promises a great deal in accordance with the current and rising trends. FREMONT, CA: The mass adoption of technologies, such as augmented reality (AR), has impacted multiple sectors. Banking...

4 Bankers' Tech Drifts Reimagining Customer Experience
Bankingciooutlook >> news

Staying at any corner of the globe and making payments without standing in a long queue is always alleviating, and banking technologies are here to make it happen by transforming the way we handle money. FREMONT, CA: Latest banking...

What Makes Big Data Approaches Extremely Appealing for Banks?
Bankingciooutlook >> news

Despite the challenges, data science and the insights that it offers marks it as a universal fuel that can propel banking business to the top.   FREMONT, CA: As the significance of big data grows, its impact on the banking industry is...

Here are the 3 Factors Revolutionizing the Future of Banking
Bankingciooutlook >> news

FREMONT, CA: The banking industry has come a long way and is witnessing a tremendous transformation. With the advent of smartphones and mobile applications, banks are fostering the change by providing a gateway to multifold operations to...

How AI Can Add to Customer Experience
Bankingciooutlook >> news

With the promise to enhance customer acquisition and retention, artificial intelligence is attracting the attention of business. Leading companies are turning to artificial intelligence and machine learning to transform how they interact with...

Future of AI and ML in Mortgage Industry
Bankingciooutlook >> news

Mortgage lending has always been prone to frauds and has faced many obstacles during finding grounds in the market. Now the mortgage industry is witnessing the technological change with the introduction of artificial intelligence (AI) and has...

Data is the New Creative
Bankingciooutlook >> cxoinsights

David Eldred, Marketing Manager, Rivermark Community Credit Union

Using data to Enhance Relevance and Personalize the Customer Experience Modern marketers are awash in tools to pursue business objectives. Digital channels such as SEO, email, social, PPC, programmatic, retargeting, mobile, live chat and more...

How can AI Assist in Transforming Finance Industry
Bankingciooutlook >> news

Artificial Intelligence (AI) has proven to be a beneficial investment mainly because of the valuable services offered under this technology. It is taking businesses to the next level, and industries are witnessing improvements in their business...

MoneyLIVE: Nordic Banking conference in Copenhagen November 2018
Bankingciooutlook >> news

MoneyLIVE: Nordic Banking conference presents over 200 senior officials from the banking world to share insights on AI, open banking, lifestyle portals, FinTech and more. Why attend? • Discuss the opportunities of open banking and the...

Enhancing Customer Experience through AI
Bankingciooutlook >> cxoinsights

Jason Maynard, VP, and GM at Zendesk Guide and Data Products

AI and the Evolution of Customer Experience Management (CEM) About 10 years ago, all business communications were done through email. Then, with the emergence of social channels such as Facebook and Twitter, it became progressively essential...

Top 5 Transformational Trends You Need to Learn to Love in 2018
Bankingciooutlook >> cxoinsights

Bill Talbot, VP, Solution & Product Marketing, CA Technologies

The technology adoption lifecycle curve hasn’t changed, but the impact of where your company sits on it has changed significantly. Innovators or early adopters were once considered to be big risk-takers. Large corporations typically...

Digitizing Main Street: There is No They
Bankingciooutlook >> cxoinsights

Stacy Cox, COO & SVP, Croghan Colonial Bank

Digitizing Main Street means bringing competitive digital banking products to your neighbors and friends next door. Developing digital products in a community bank is different from the digital development that occurs in a larger bank....

McorpCX: Banking Customer Experience Management Optimized
Bankingciooutlook >> vendor

Michael Hinshaw, President

McorpCX is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. Mcorp’s practical approach has led to measurable growth, deeper engagement, and better...

COBIS: Delivering Financial Agility for Banks
Bankingciooutlook >> vendor

William Moss, CEO

Provides IT solutions for financial institutions with agility to support every step in the value chain