Leading the Technological Wave
Bankingciooutlook >> cxoinsights

Denise Dettingmeijer, CFO, Randstad North America [AMS:RAND]

Current Role of a CFO I have always had IT report to me as the Chief Financial Officer (CFO). It was an eye-opening transition for me as CFO of Randstad, when figuring out how to place the business, company and external functions around an IT...

An In-Depth Sight on Banking Technology
Bankingciooutlook >> cioviewpoint

Sandeep Khera, Chief Information Officer, XAC Bank

The Future Trends in Financial Services Industry Technology driven disruption is on cards. As an observation, the queues at bank counters have become shorter, branches have become smaller and transaction data is directly stored on the...

The CIO's Role in Promoting Digital Transformation
Bankingciooutlook >> cioviewpoint

Thomas Knapp, CIO, Waterstone Mortgage Corporation

All companies in every industry are challenged to define what digital transformation means for their enterprise, and how they will respond and develop strategies for adoption. In the mortgage industry where I operate, it is all about the...

Reshaping the Banking Experience
Bankingciooutlook >> cioviewpoint

Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE:CMA]

Current Pain Points One of the major tasks for CIOs is to methodically start increasing their share of mind and drive controlled operational and transformational shift through a culture of continuous experimentation, constructive...

The Changing Landscape of Banking
Bankingciooutlook >> cioviewpoint

Zack Bishop, EVP & CIO, Renasant Bank

Banks and Financial Institutions must prepare for the unknown, especially as disrupters in this sector begin to dip into banking services. These “disrupters” come with more concern than our banking peers. Classic branch banking to...

Connected Car Revolution through Cloud
Bankingciooutlook >> cioviewpoint

Raman Mehta, CIO, Visteon Corporation

Could you give an overview of a CIO’s role in terms of revolution within an IT organization? The way I see the CIO is that from a Chief Information Officer, you need to become a Chief Influence Officer along your journey. The influence...

Strategic Call Center Solution
Bankingciooutlook >> cioviewpoint

Eddie Ho, CIO, Los Alamos National Bank

Customer service is paramount. In the banking industry, there are few ways to differentiate from the competition. Providing the best customer service, every time, is a strategic decision. And the call center is the keystone to a positive...

Maximizing IT ROI
Bankingciooutlook >> cxoinsights

James Mazarakis, EVP & CTO, WSFS Bank

What changes have you seen in ITSM? In the last five years, enterprises have witnessed the growing need of IT service management (ITSM) to not only focus on fulfilling IT service requests as quickly as possible but also seek ways to reduce...

Technology is Transforming the Architecture and Engineering Industry
Bankingciooutlook >> cioviewpoint

Bill Kloster, CIO, SEH

Population growth and the increasing trend of megacities require more sustainable, efficient and cost-effective infrastructure. Higher standards for sustainable living will increase consumption of renewable energy and the demand for clean water....

Evolving Efficiency of KYC Process
Bankingciooutlook >> cioviewpoint

Brad Mitchell, CIO, CTBC Bank Corp. (USA)

Regulations like the Anti Money Laundering/ Bank Secrecy Act(AML BSA) demand strong risk assessment and control of activities typically associated with money laundering. The CTBC Bank Corp. utilizes KYC processes to strongly comply with all...

IT Turnaround: Strategic Rebuilding
Bankingciooutlook >> cioviewpoint

Eddie Ho, CIO, Los Alamos National Bank

Information technology is the center-point of all business operations. However, and far too often in the business world, IT basic needs never make it to the top of the list. Degeneration of IT is common in a wide variety of businesses due to...

CIOs Need to Know Their Business - Not Just Tech
Bankingciooutlook >> cioviewpoint

John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]

1. How would you describe the role of a CIO today in banks and other financial institutions? I describe the role of a banking CIO as being a business partner. What I mean is that today’s CIO has to be able to understand and talk the...

Enhancing Banking Performance through Technology Updation
Bankingciooutlook >> cioviewpoint

Gary Kern, CIO, MutualBank

Banking scenario has been travelling through tremendous technological changes over teh years and teh companies are becoming more equipped to provide banking and customer services at an enhanced...

The Secure KM Switch: Secure Access to Critical Information for the Financial Professional
Bankingciooutlook >> cxoinsights

John Minasyan, Director of Product Management, Belkin

The threat of debilitating cyber-attacks is at an all-time high. According to PwC’s Global Economic Crime Survey, cybercrime is now the second most frequently reported economic crime with financial institutions being a favorite target....

At the Water's Edge: De-risking Data Center Operations
Bankingciooutlook >> cioviewpoint

Stacey Goodman, EVP & CIO, CIT [NYSE:CIT]

Inertia is a powerful force, but it has nothing on Mother Nature. A few years ago, a series of powerful storms demonstrated the potential impact of disruptions at CIT’s office building in suburban Livingston, New Jersey. This office...

Financial Data and Cybersecurity
Bankingciooutlook >> cioviewpoint

Mohan Iyer, CIO, Mesirow Financial

I think the key operative part of the role is the middle letter “I”. The “I” has evolved from Infrastructure to Information and Innovation. That is because of the increasingly influential impact technology has had on...

Reach for Your Phone-Instead of Your Wallet
Bankingciooutlook >> cxoinsights

Dion Lisle, VP, Head of Fintech, Capgemini [EPA:CAP]

It was 2006 when I entered the mobile payments business and set my goal to migrate from wallet to phone. That’s when I was introduced to BREW (Binary Runtime Environment for Wireless). And it was the first time I thought that a mobile...

Capitalizing on Data Analytics Using Automation
Bankingciooutlook >> cxoinsights

Ashish Bansal, Senior Director, Data Science, Capital One [NYSE:COF]

Implementing Cloud Computing for Data Analytics Data analytics is composed of data and analytics on the data. Data is varied, generated by internal sources (like transactional applications, sensors etc) and/or sourced from external sources...

Voyage towards Greater Experience in Banking
Bankingciooutlook >> cioviewpoint

Gregory Schwartz, CIO, Scottrade

1. How do you see the benefits of cloud computing for the Capital Markets sector, and how have you embraced it? Cloud computing has matured and is being widely used in most industries today including Capital Markets. From an innovation...

The Age of Digital Banking
Bankingciooutlook >> cioviewpoint

Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE:CMA]

Over the course of last few years, relevance of technology and as a result, the role of a CIO in the banking sector have both been elevated. In my view, the following five major factors have contributed to this change. “A business-savvy...

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