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CHANDLER, Ariz: DBSI, a banking transformation expert, announced today the first deployment of NEXT®, a self-service kiosk that helps migrate transactions to more efficient channels, while enabling tablet-equipped associates to advise clients. Built by DBSI and powered by CFM, this banking innovation is now part of an advanced branch network strategy at Capitol Credit Union in Austin, Texas.
Capitol partnered with DBSI to cost-effectively drive more convenience to each market segment while increasing associate productivity. "Industry-wide, there is a shift in banking. If we continue to do things the way we have been, it won't work. Traditional ITMs didn't fully solve our need to expand the productivity of associates," said Pierre Cardenas, CEO of Capitol CU.
"We want to open it up for our associates to engage with members on conversations that are far above the monetary transactions and NEXT® allows them to do that," said Cardenas. "Having DBSI as a partner that walks with you, understands the process and actually listens to you was refreshing."
After 30 days in one branch, 75% of one associate's time spent on transactions was shifted to NEXT®
NEXT® is integrated with the Symitar Episys platform through CFM's expanded relationship.
"The fusion of technology, design, and delivery is what makes a truly innovative experience and what drives our company," said Nathan Moore, CTO of DBSI+CFM. "NEXT® is just one starting point for this strategy, but it's focusing on all aspects of the branch experience that drives lasting transformation."