Accenture Introduces Updates for Duck Creek P&C Software Suite

Banking CIO Outlook | Friday, November 30, 2018

NEW YORK, NY: Accenture unveils the latest version of their property & casualty (P&C) insurance software, Accenture Duck Creek Suite; that helps insurers transforms their business. The release focuses on new customer-centric functionality and operational efficiencies that enable carriers to deliver a more personalized experience for customers, regardless of their varied modes of engagemnet or connect.

Accenture Duck Creek Suite includes policy, rating, billing and claims software that can be implemented independently or combined for an integrated approach to manage all aspects of the property and casualty insurance lifecycle. It can be deployed as an on-premise license or as a hosted service.  

The result of improving the software heeding to the customer feedback and market-driven analysis is that more than 115 unique P&C insurers across the world have deployed Duck Creek software to manage and administer their personal, commercial, specialty and workers’ compensation business.
The latest version’s enhancements include: a 360 degree view of each customer by creating a common party repository for all customer information from Accenture Duck Creek systems, as well as other integrated third party systems; Omni-Channel enabled by Duck Creek Anywhere allows sales and service processes to create a single point of change that can be accessed through the customer’s preferred channel. Customers can use one or multiple channels or devices to interact with carriers, regardless of location or process. It also extends its geographical reach by adding support to more languages and regions.

the latest version comes with numerous benefits. Accenture Duck Creek Billing, that offers back office efficiency with enhanced agency bill processing and new options for automated collections, payment plans and out-of-cycle invoicing, scalability, extended support for high-volume processing at high speed for carriers large and small.

Accenture Duck Creek Claims boosts claim staff efficiency with the beginning of a new planning feature called Agenda, which offers easy and intuitive approach to view work across teams thereby ensuring coverage. The new release also provides enhanced file note and document management processing, and enriched workflow optimization.

Accenture Duck Creek Policy introduces mobile quoting, a new capability developed as part of the Duck Creek Anywhere program for advanced reporting to provide better insights into profitability, quote-to-bind ratios and other key metrics; enhanced functionality that advances support for extremely large schedules; and updates for over 10,000 common ISO/NCCI templates and forms.

Michael A. Jackowski, Global Managing Director of Accenture Duck Creek says, “With the current enhancements to our Duck Creek software, carriers can increase operational efficiencies, improving profitability and delivering a more customer-centric experience locally, regionally and globally.”

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