AUGUST - 20194COVER STORYMortgage Technology IssueMona Kahn, Director, Integrated Technology Solutions |SPARC team (Smart Process Automation & Robotics Center) 19Pg 16 - 24Pg 12CXO INSIGHTS SOLUTION PROVIDERS - 2019CUSTOMEREXPERIENCE25Leveraging Data to Transform Customer ExperienceBrian A. Voss, Director of Wealth Strategic Services,NBT Bank31Reducing Customer Effort:A Good Place to Start! Karen Sweeney,Vice President, and Member Experience, Bethpage Federal Credit UnionQUALTRICS: AN SAP COMPANYBuildIng Technology that Closes Experience GapsRyan Smith, CEO
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